Frequently Asked Questions

We are on the market since 2013 without any issues or complains from the clients.

Yes. Effective Tours is a hoteliers oriented channel manager. We are always asking our users to submit their requests for the new features and OTA. Each month, when we updating our road map, we adding the most demanding OTA and features to it. The only thing we ask from you, is to send your requests to us.

Yes! There is two ways how you can do it.

1. Simply link your BOOK NOW button to the free mini-site​ which generates automatically from the data entered to Effective Tours. You have to activate Payment Gateway to start using it. Please contact our support team for more information.
2. Request Effective Tours API access and build your own integration with two-way XML synchronization.

In case if the problem on our side we are always react as soon as possible and resolve the cases. In case if you need help in setting up the system, we will charge you a reasonable one time fee. Please check the service area for mode details.

YES! We provide a free 30 minutes video-conference where our team members doing the initial setup of your property and explaion the mai features of the system. We can also help you to set-up the OTA for the addditional fees. Please check the service area for mode details or contact our support team.

Creating and managing the mobile application for Android and IOS is a costly task which will definitely affects the monthly fee. To avoid that, we created a deep integration with the cross-platform Telegram messenger which is free and blazingly fast. All bookings and cancelations as well as updates will be instantly pushed to your telegram account. You will be notofied about check-ins, check-outs, annd payments. In case of any issues with OTA channels you will be notified instantly. Currently we are developing the messaging system to allow you communicatee with your guests from the Telegram as well.

There is only one thing you can do for us - spread the word and drive more hoteliers on board.

Yes! That's true. Our policy is not to overcharge the hoteliers. Does not matter how many distributed channels you are using, you will never pay more than $1 per room. More of that, we provide additional discounts depending of how many units you have. Please check the Pricing for more information.

Yes, you can! We are not asking your credit card upon the registration and there is no obligations from your side to us.

Yes. We are charging per units on your account. 5 apartments means 5 units means $5 per month.

One bed, one room, one apartments, one house or one villa is equals to one unit.

In case if you are running a Hostel with 5 rooms, with 4 beds each room and you also rent this rooms as a separate unit for 4 person, then it comes to 4x5=20 beds + 4 rooms. It's 24 units in total.

Yes! Please check our pricing

There are two serious circumstances which affect their pricing. The first and the biggest part of the running costs is market promotion. According to the reports top rated channel managers paying up to $800 to attract the new customer. The second factor is representative offices around the world which also costs a lot. And there is not a secret, that all of this costs covered by the users.So, we decided to eliminate both factors and reduce the pricing several times.

Channel manager tab display and controls the availability of the particular rate in OTA connected via the channel managers except the Expedia (for Expedia there is a separate tab).

If you want close the sales for the particular rate in OTA for the particular dates - you close them in Channel manager tab. Closing the rate in Channel manager tab will close all the rooms with this rate in the channel.

When the new reservation arrives it will be shown on the main(first) screen of Agenda and will not update anything on Channel Manager tab.

YES! Channels synchronise happens in real time. Each time when you get a new reservation it will be placed to agenda and same time ET will update thу inventory in all connected channels. Same scenario works on cancelations,when you place a direct booking to the agenda or manage the reservation via the Effective Tours API.

YES! We have an API based on OpenTravel Alliance recommendation which allows you to connect PMS to the Effective Tours.

After you activate the channel manager the channel will stop sending notifications. You will receive them from Effective Tours instead.

The channel confirms the booking with the guest. Effective Tours will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

Bookings coming from a channel should be modified by the channel. Cancelling a booking in Effective Tours will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Effective Tours.

This is how you can view credit card details. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.

You can set up promotions directly in Effective Tours or in the Booking.com extranet.

Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.

Yes. You can do this either with “derived” prices or multiple rates ids.

The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Effective Tours.

The system can handle multiple properties in one account. It doesn’t matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Effective Tours, though.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

• Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
• Entering the same Booking.com room code in multiple rooms in Effective Tours can cause overbookings. Check your set up for warnings.

• A special offer set up in the channel may have reduced the price the channel manager sent.
• Your prices are not set up as you expect.
• Use Rates & Preview to check the rates ET sending to the channel

This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

After you activate the channel manager the channel will stop sending notifications. You will receive them from EffectiveTours instead.

The channel confirms the booking with the guest. EffectiveTours will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

Bookings coming from a channel should be modified by the channel. Cancelling a booking in EffectiveTours will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to EffectiveTours.

You can set up promotions in the Expedia extranet.

Yes. You can do this either with “derived” prices or multiple rates ids. See the “Multiple rates” section of this page.

The system can handle multiple properties in one account. Each Expedia hotel requires one property in EffectiveTours.

Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both EffectiveTours properties Expedia will reject the second one which can cause overbookings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

• Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
• Entering the same Expedia room code in multiple rooms in EffectiveTours can cause overbookings. Check your set up for warnings.

• A special offer set up in the channel may have reduced the price the channel manager sent.
• Your prices are not set up as you expect.

This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

To report a no show contact Expedia support.