Booking.com Channel Manager FAQ
Will I receive notifications on new bookings?
After you activate the channel manager the channel will stop sending notifications. You will receive them from Effective Tours instead.
Do guests receive a confirmation?
The channel confirms the booking with the guest. Effective Tours will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
How do I modify or cancel a booking?
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Effective Tours will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Effective Tours.
How do can I access credit card details?
This is how you can view credit card details. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
How do I add a promotion or special price?
You can set up promotions directly in Effective Tours or in the Booking.com extranet.
How do I add extra costs or fees?
Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.
Can I send different prices for different minimum stays or for different numbers of guests?
Yes. You can do this either with “derived” prices or multiple rates ids.
I have multiple Booking.com hotel ids. How do I set this up?
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Effective Tours.
I have multiple Booking.com accounts. How do I set this up?
The system can handle multiple properties in one account. It doesn’t matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Effective Tours, though.
What to do when I receive an overbooking?
- Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
- Entering the same Booking.com room code in multiple rooms in Effective Tours can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
Why is the price for the booking wrong?
- A special offer set up in the channel may have reduced the price the channel manager sent.
- Your prices are not set up as you expect.
- Use Rates & Preview to check the rates ET sending to the channel
What are contracted rooms?
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.