Common Agoda .com Channel manager errors
Any errors occuring during updates will be emailed to you with the error message as returned by Agoda. Below are common error messages and how to fix them.
API key is not authorised for Property id:xxxxx Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you are connected to the Effective Tours.com channel manager.
Authentication failed. Invalid authentication or User not have permission to access Hotel. Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the Effective Tours.com channel manager.
Available allotment (x) cannot greater than number of rooms (x) This error means Effective Tours is sending a quantity greater than you have listed on Agoda.
Please set extrabed rate Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.
Property id: 00000 has not been migrated yet You need to complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates.
Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in Effective Tours or in Agoda.
Invalid room type please check your room type ID Please check your room type ids are correct and the connection is enabled.
Cannot set Double rate because max occupancy is 1 Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
Cannot set double rate when maximum occupancy less than 2 Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.
Cannot set full rate when maximum occupancy is 2 Agoda must have the room set for double occupancy but Effective Tours is sending a room price for more guests. Either set a double price in Effective Tours remove the room prices or have Agoda set the room for a higher occupancy.
Cannot set full rate when maximum occupancy less than 3 Agoda must have the room set for double occupancy but Effective Tours is sending a room price for more guests. Either set a double price in Effective Tours remove the room prices or have Agoda set the room for a higher occupancy.
Cannot set Full rate because max occupancy is 2 Agoda have the room set for a maximum of two people but Effective Tours is sending a room price for more guests. Either set the max people for the room to two in Effective Tours or have Agoda raise it to the same value as Effective Tours.
Default rate: xxxx should be between xx and xxxx Agoda expects the price to be within this range. Either correct the prices in Effective Tours or remove the restriction from Agoda.
Please set full occupancy rate. A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Effective Tours but for a higher occupancy in Agoda.
Price provided not sufficient for Max occupancy = 3, rate missing: Full rate Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in Effective Tours but for a higher occupancy in Agoda.
Full Rate should be greater than Double Rate Agoda expects the full rate to be higher. This applies to prices we are sending and prices already in the Agoda system. A common cause is that in Effective Tours you have set the room as a double room and in Agoda it is set as a 3 or more person room. Correct the room occupancy so it is the same in both systems. If this is not the reason check which prices are in your Agoda system.
Rate x00.00 cannot less than Minimum Rate xxx.00. Agoda has set a minimum price limit for this rate. Either ask Agoda to lower the limit or raise the price in Effective Tours to be at least as high as the limit.
Rate x00.00 should be between xxx.00. Agoda has set a price limit for this rate. Either ask Agoda to change or remove the limit or change the price in Effective Tours to be between the prices shown by Agoda.
Max extrabed has not been set, You cannot set the extrabed rate. You do not have an extrabed option in Agoda. Either remove the extrabed price in Effective Tours or change your set up in Agoda.
Rate plan: 0 does not exist for Property id: 00000 You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on "Get Codes".
Requested currency: XXX does not match with Property currency: YYY Check the Currency code entered in SETTINGS -> PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.