Common Booking.com Channel Manager Errors
Any errors reported by Booking.com will be emailed to you with the error message as returned by Booking.com. The error message usually includes information about the date, rate or room with the problem and a brief description. Below are common error messages and how to fix them.
Access denied while trying to get rooms for hotel XXXXXX Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces. *If your connection is set up check if you confirmed the connection in your Booking.com Extranet as explained under „Activation“ step 4:
Access denied Log into Booking.com and activate the connection as described under "Activate" step 4 and make sure you have confirmed the connection with Effective Tours..
Updating availability hasn't been enabled for hotel 0000 You have not activated the connection in the booking.com extranet. Please log into your booking.com extranet and activate the connection.
Not allowed to update Single Use Rate for Room Booking.com have not activated a single occupancy price for the room. Either ask Booking.com to allow a single price or set "Booking.com Rate Type"= One Price
Rooms to Sell were set below the Minimum Contracted rooms for these dates You have agreed to supply a minimum number of rooms to Booking.com on the mentioned dates and Effective Tours is trying to update them to a number lower than your agreed minimum. Booking.com have ignored the Effective Tours values on those dates and used your agreed minimum instead. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Effective Tours: change your inventory to send the allotment you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the guaranteed allotment
Rate is not active You do not have an active Booking.com rate id with this number. Please double check your rates and daily prices and select a valid Booking.com rate id from the list in 'get codes'.
Room is not active Booking.com has not activated the room for selling. Please ask Booking.com to activate it and check the room id is correct.
Rate 123456 cannot be updated via XML This rate has not been activated for channel management. Ask Booking.com to activate it.
Did not set Close Room 'XY for Rate Category 'ZZ' because of remaining Minimum Contracted Rooms on dates..... You have guaranteed and to have a minimum number of rooms to sell on Booking.com but the channel manager is sending a lower quantity than contracted. *Make sure you have valid rates for the mentioned dates and no bookings from other sources *Effective Tours: change your inventory to send the minimum contracted rooms you have guaranteed Booking.com *Booking.com: Ask Booking.com to remove the minimum contracted rooms
Rate does not exist You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
hotel 'xxxxx' not allowed for user 'Effective ToursProductionServer' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
hotel 'xxxxx' not allowed for user BA-bookingautomationadmin' Check if you have received a notification from Booking.com that the connection is ready. *If not please check in the Booking.com extranet that the connection has been requested. *If yes please check the Booking.com hotel id you have entered is correct and does not have blank spaces.
rate is not active You are trying to send prices for a Booking.com rate code which is not active. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
rate does not exist You are trying to send prices for a Booking.com rate code which does not exist. You can only send prices for active Booking.com rate codes. You will see your active rate codes when you click on "Get Codes". Make sure you only map these rates in you channel manager settings, daily prices and rates.
room/rate combination is not active Your codes are not correctly mapped. Check you have entered the right Booking.com mapping codes. You have added a number which is not a valid Booking.com rate id into the field in the "Channels" tab of a rate/daily price. *Open your rates (Channel Tab) and make sure the correct booking.com rate id is selected from the 'get codes' list. *Open your daily prices (Enable list) and make sure the correct booking.com rate id is selected from the 'get codes' list.
Not allowed to update Single Use Rate for Room Booking.com requires the bed price be sent to them as the room price. Therefore they do not accept a single price for a dorm. Set "Booking.com Rate Type"= One Price. If you want to send a single price for other rooms ask Booking.com to set up a "Single" rate id for these.
Room reservation does not belong to this hotel reservation The booking was already cancelled in Booking.com before the Channel syncronisation.