fbpx

Have any Question?

You can ask below or enter what you are looking for!

Expedia.com Channel manager FAQ

Will I receive notifications on new bookings?

After you activate the channel manager the channel will stop sending notifications. You will receive them from EffectiveTours instead.

Do guests receive a confirmation?

The channel confirms the booking with the guest. EffectiveTours will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

How do I modify or cancel a booking?

Bookings coming from a channel should be modified by the channel. Cancelling a booking in EffectiveTours will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to EffectiveTours.

How do I add a promotion or special price?

You can set up promotions in the Expedia extranet.

Can I send different prices for different minimum stays or different numbers of guests?

Yes. You can do this either with “derived” prices or multiple rates ids. See the “Multiple rates” section of this page.

I have multiple Expedia hotel ids. How do I set this up?

The system can handle multiple properties in one account. Each Expedia hotel requires one property in EffectiveTours.

Can I use the same Expedia hotel ID for different properties in EffectiveTours?

Theoretically yes but we recommend not to do this because Expedia allows only to send one update for a property at a time. If there is an update for both EffectiveTours properties Expedia will reject the second one which can cause overbookings.

What to do when I receive an overbooking?

  • Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
  • Entering the same Expedia room code in multiple rooms in EffectiveTours can cause overbookings. Check your set up for warnings.

If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.

Why is the price for the booking wrong?

  • A special offer set up in the channel may have reduced the price the channel manager sent.
  • Your prices are not set up as you expect.

What is base allocation?

This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

What do I do when I have a no show?

To report a no show contact Expedia support.